Yes, you can now drop off your Shoe Mart products to a Shoe Mart or Centrepoint store across the UAE.
- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Shoe Mart or Centrepoint store in the UAE.
- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can opt for a refund to your PayPal account, or a Credit Note.
Don't forget to check the returns policy first to see which products we don't take back.