In the case of damaged or defective items, an exchange or refund will be offered only when a repair is not possible. If you open a package and discover that an item is damaged, please contact Customer Care immediately. Products damaged while being used do not qualify for repairs, exchanges or refunds.
Articles in this section
- What if I have other questions?
- Where's my nearest Shoe Mart store?
- Is there a minimum spend amount or a joining fee to become a Shukran member?
- How do I sign up for the Shukran Loyalty Programme?
- Does Shoe Mart have a loyalty programme?
- How can I get in touch with Shoe Mart if I have queries concerning a return/refund?
- Does Shoe Mart have a Returns Policy?
- Will I get my money back if I return the product?